J&R is a well-known retail store in New York City, located on Park Row, across from New York City Hall. J&R stands for Joe and Rachelle Friedman, the founders, who established the company in 1971. The heavily trafficked store has expanded from selling LPs to the current umbrella encompassing J&R Music World and J&R Computer World, selling everything from VCRs to the latest electronic gadgets.

J&R also had a location at Columbia University, which closed in 2003. J&R has now opened a J&R Express at the bottom level of Macy's Herald Square.

Online sales
With the main J&R location just a block from the World Trade Center site, the company lost millions of dollars of electronic equipment due to the September 11, 2001 attacks. But, the company's growing online sales helped sustain the company. J&R has an Amazon Marketplace agreement with Amazon.com to sell merchandise through that channel, in addition to its own online store. A customer has to pay return shipping fee even when their product is defective. It is also known that the customer service of J&R often ignores complaints about their products and fails to reply to customers.

 
J&R. . . Bringing People & Technology Together

J&R brings the best in electronics, computers and more directly to you, from a company you can trust. From our stores in Downtown New York City, J&R has been providing customers with a combination of price, selection, security, and service for over 30 years. We are unique in the world of retailing -- a megastore with the personal touch of your local retailer, a family-owned business with a reputation that spans the globe.

Over 34 Years of Savings Selection & Service

Joe & Rachelle Friedman opened their first music store on Park Row in New York City in 1971, where they sold vinyl LPs of the current chart-toppers. Since that time, the business has expanded steadily. J&R now covers a massive city block across from City Hall Park in the heart of Downtown Manhattan. The stores are a "must-see" for many tourists and a "must-shop" for New Yorkers in the know. J&R's business, too, has expanded. J&R Music & Computer World not only sells an incredible array of CDs and a vast selection of top computer goods, but also digital cameras, cell phones, TVs, stereos, MP3 players, DVDs, kitchen appliances and much more. We have developed a loyal base of customers around the world through our catalogues and through JR.com (launched in 1998). In fact, J&R is the only company to receive two separate "Retailer-of-the-Year" awards.

See a photo flip-book of our downtown NYC stores.

Walk In, Phone In, Log In

In addition to our mammoth retail stores and expanding web business, J&R reaches customers throughout the U.S. and Canada with a huge catalog, ranked among the top one-hundred catalogs by Catalog Age. Orders can be placed 7 days a week (1-800-806-1115). J&R's Customer Service reps can be reached online or by phone (1-800-426-6027) Monday to Friday 9am-6pm, or Saturday 9am-5pm. J&R also maintains a Corporate Sales division, serving the needs of thousands of corporations and institutions. J&R's huge inventory results in tremendous buying power.

We're an Authorized Dealer:

For virtually every product we sell, we're an authorized dealer. This means that each product you buy from us is backed by the full support of the manufacturer. With our own extensive customer service, you can rest assured that your satisfaction is of utmost importance.

Low, Low Prices:

Through our strategic relationships, authorized dealerships, the expertise of our buyers, and exceptional promotions, J&R can offer excellent prices and outstanding values. If you can find lower prices, from another authorized dealer, please let us know. J&R's Price Match Policy

Online Rebate Coupons and Offers:

Many manufacturers offer special promotions and rebate offers that require mail-in coupons. You can easily download these coupons from our website. J&R's Rebate Center

Product Selection:

Each of our buyers has over 10 years of retail experience. They research the market to select the best available products covering all price ranges. Because J&R has strong associations with leading manufacturers, we usually get newly released products before our competitors. Just like your corner store, we offer personal service. If you don't see something you're looking for, just let us know and we'll do what we can to get it for you! We actually stock what we sell: Many online e-tailers act as fulfillment houses. This means they do not stock the merchandise that they sell. Because J&R also has stores and mail/phone order operations, we stock merchandise in our very own warehouses. This means better inventory control, faster processing, and quicker delivery time.

Customer Service:

Our success is due to the long, continued relationships with our customers. Whether you're shopping with us for the first time or have bought from us many times before, our goal is to make your shopping experience as informative and as easy as possible. In addition to our online services, you can phone and speak to our experienced customer representatives for more personal and spontaneous assistance.

Product Information:

Our expert writing staff does extensive research to provide the most accurate and detailed information possible for every product. We also have many easy to read Product Guides for many product categories. These are written to offer you a friendly insider's background so you'll have sufficient information to make good buying decisions.

Easy to Use Website:

JR.com has received considerable praise from leading publications and customers regarding the ease of navigating and ordering through our website. Our staff is always adding refinements to help make our site friendly for everyone. We're confident that you will find our website easy to use and easy to love! If you have any suggestions to offer, feel free to email, write, or call us.

Geared for Individual and Corporate Requirements:

Although our website is designed for individual needs, we have a special Corporate Department that can handle the specific requirements of businesses, schools, government agencies, and other organizations.

Agency Supported for Consumer Reliability:

Acclaimed by leading consumer groups, we have excellent ratings from BizRate, Better Business Bureau, Direct Marketing Association, and more.

Security:

Your comfort, security and confidence are our utmost concern. All transactions are digitally encrypted using the latest technologies. We never share your information.