Buy.com is one of the original multi-channel online retailers in the United States and is based in Aliso Viejo, California. Although it began selling computers and electronics in 1997 , the company has diversified its offerings to categories such as software, books, movies, music, games, toys, digital cameras, cellular phones, and magazines. Initially the company was known for selling some products below cost, but today it competes as a standard low cost e-tailer. Buy.com is best known for its aggressive promotion of loss leaders and mail-in rebate offers.
 

Founder Scott Blum left in 1999, just before the company first filed to go public. After debuting high, stock values plummeted and in 2001 , Blum reacquired Buy.com and took it private.

Shipment/return policies
Buy.com has a 14-day return policy for most items.[1] The 14-days is based on when product is shipped to a customer to when a customer may request a RMA (Return Material Authorization). However, it is not uncommon for Buy.com to promote discount products where direct returns to manufacturers are only accepted. These exceptions are prominently noted on the website's product pages.

 

Customer service
Buy.com's toll-free customer service number is 800-800-0800; wait for option 4 which will transfer you to the customer service line.
 

Reviewers on Epinions.com have given Buy.com has a rating of 3.5 out of 5. Amazon.com also has 3.5 out of 5 ratings. Of their competitors, only Newegg.com with a rating of 4.5 out of 5 has achieved noticeably higher levels of customer satisfaction.[4] The ratings are based on 3188 reviews, 1463 reviews, and 3663 reviews of Buy.com, Amazon.com, and Newegg.com respectively as of July, 2007.
 

A greater gap, however, is found on ResellerRatings. Reviewers there give Buy.com a lifetime rating of 4.53/10 [5] (3046 reviews) whereas Amazon.com receives a lifetime rating of 6.17/10 (1085 reviews) and Newegg.com receives a lifetime rating of 9.71/10 (16058 reviews) as of September 2007.